Partner Service Agreement

1. Parties to the contract and acceptance

This agreement is concluded between the operator of the ArentDA service: I.E. Vadim Pavlenko, Identification Code: 345838294, and a partner who uses the service to host a fleet, process applications, publish a website or receive reservations.

The partner accepts the agreement when registering a partner account, creating a company, publishing a vehicle, sending an offer to a client, enabling the website builder, or continuing to use the partner dashboard.

The partner confirms that its representatives and partner dashboard users are at least 18 years old and are authorized to act on behalf of the partner.

If the account is created by an employee or representative of the company, such person confirms the authority to accept the agreement on behalf of the partner.

2. Subject of the agreement

ArentDA provides partners with digital tools for managing their fleet, prices, availability, requests, bookings, notifications, analytics, and public pages.

The partner independently provides the client with a car rental service and is responsible for compliance of its activities with applicable law, tax requirements, insurance, licenses and local regulations.

• ArentDA does not become the owner of the partner's cars and does not undertake obligations for the actual delivery or return of the car.
• The partner is obliged to fulfill the confirmed conditions displayed to the client in the interface or agreed upon through the service.
• Service functionality may vary by role, pricing, verification, geography, technical availability, and policy compliance.

3. Partner account, company and verification

The partner is obliged to provide reliable information about the company, contact persons, locations, details, cars and rental conditions.

ArentDA has the right to request additional information, documents or confirmation to protect customers, payments, quality of service and compliance with legal requirements.

• The Partner is responsible for the actions of users to whom he has provided access to the account or internal application processing processes.
• Contact details, opening hours, pick-up points, prices, deposits and restrictions must be kept up to date.
• If there are signs of fraud, false data or a threat to clients, ArentDA has the right to limit the functions of the account until the circumstances are clarified.

4. Vehicle fleet, offers and rental conditions

The partner publishes only cars that he has the right to dispose of for rent, and indicates actual characteristics, photographs, prices, availability, deposit, insurance and restrictions.

The partner is obliged to promptly update the employment calendar, vehicle statuses and conditions that influence the client’s decision.

• It is prohibited to post non-existent cars, fictitious prices, misleading photographs or conditions that the partner is not willing to fulfill.
• If the confirmed vehicle is not available, the partner is obliged to offer a comparable replacement or follow the cancellation procedure agreed upon with the client and ArentDA.
• ArentDA has the right to hide a car, offer or company in case of complaints, violations, outdated data or risks for clients.

5. Website builder and public pages

The website builder provides the partner with tools to create a public storefront, domain settings, pages, content and application forms within the ArentDA ecosystem.

The partner is responsible for texts, images, logos, prices, legal information, links, domains and other materials published through the constructor.

• Site content must comply with the Content Policy, AUP, third party rights and applicable laws.
• The partner has no right to use the constructor to imitate the official ArentDA website, deceive clients, collect unnecessary data, or bypass the payment and communication rules of the service.
• ArentDA has the right to suspend publication of the site or individual pages until the violations are eliminated.

6. Requests, bookings, and processing quality

The Partner is obliged to process requests in good faith, respond to customers in a timely manner, confirm only executable reservations and record significant changes through available service channels.

Violation of confirmed conditions, systematic cancellations, ignoring applications or customer complaints may lead to visibility restrictions, reduced priority or blocked functions.

7. Smart rental and partner offers

When participating in a smart rental, the partner sends the client an offer, which must reflect the real availability of the car, price, currency, deposit, terms of delivery and significant restrictions.

The partner is obliged to comply with the validity period of the offer and not use smart rent to spam, redirect the client outside of the agreed scenarios or publish false conditions.

• The partner's offer is considered binding within the terms and conditions displayed to the client, if the client has chosen it and completed the necessary actions.
• ArentDA may limit a partner's participation in smart rentals in case of systematic cancellations, complaints, dumping with subsequent price changes or other abuses.

8. Settlements, fees, and payment providers

Financial conditions for partner use of the service, commissions, deductions, refunds, terms of transfers and payment roles are determined by the interface, individual agreements, Billing Policy and applicable settings of the payment provider.

The Partner is obliged to provide correct payment and tax information necessary for settlements, refunds, reporting and dispute resolution.

9. Customer data, security and privacy

The partner receives access to client data only to the extent necessary to process the request, fulfill the booking, provide support, and meet legal obligations.

The Partner is obliged to protect customer data, not to transfer it to third parties without reason, not to use it for unrelated marketing purposes without consent, and to comply with the Privacy Policy and DPA, if applicable.

10. Partner's responsibility

The partner is responsible for the legality of his activities, the quality and safety of the cars, the accuracy of the published conditions, the actions of the staff, the execution of reservations and the settlement of client claims regarding the actual rental.

ArentDA is responsible for the reasonable provision of the digital platform, but is not responsible for the physical condition of the vehicle, the actions of the partner's employees or the fulfillment of the conditions that the partner has confirmed to the client.

11. Restriction of access and termination of the agreement

The Partner may stop using the service after completing active applications, reservations, settlements and obligations to clients and ArentDA.

ArentDA has the right to limit or terminate partner access in case of violation of the contract, policies, security requirements, customer rights, payment discipline or applicable law.

12. Support and Legal Notices

Operational requests are sent through available support channels and your personal account.

Legal questions, notices, and claims should be sent to [email protected] with the company, account, request or booking number, and a description of the circumstances.

This agreement is governed by the laws of Georgia. Disputes not resolved through support are considered by the courts at the operator's place of registration.