Client Service Agreement

1. Parties to the contract and acceptance

This agreement is concluded between the operator of the ArentDA service: I.E. Vadim Pavlenko, Identification Code: 345838294, and an individual using the service to search, request or book a car.

The client accepts the agreement by registering, signing in, creating a request, starting Smart Rental, making a booking, paying, or continuing to use the service.

The client confirms they are at least 18 years old; if applicable law or the partner's terms require a higher age or driving experience, those stricter requirements apply.

If the client acts on behalf of another person, he confirms his authority and is responsible for the accuracy of the transmitted data.

2. Subject of the agreement

ArentDA provides the client with a digital platform to view partner offers, submit requests, communicate, make reservations, receive notifications and access related service functions.

The actual provision of the vehicle, handing over of keys, inspection, deposit, fines and additional services are performed by the partner, unless otherwise specified in a specific order.

• ArentDA organizes the technical infrastructure, routes requests, and records actions in the interface.
• The partner is responsible for the availability of the car, rental conditions, issuance, return and compliance with local requirements.
• It is the client's responsibility to check the terms and conditions of a particular offer before confirming a booking or payment.

3. Client account and data accuracy

The client must provide an up-to-date name, contacts, date of birth, trip details, and other information needed to process the request and fulfill the booking.

The Client independently ensures the security of access to the account and immediately notifies ArentDA of suspected unauthorized access.

• It is prohibited to use other people's data, temporary contacts to circumvent restrictions or mislead partners.
• ArentDA may request data clarification, limit a request, or block an account if there are signs of fraud, abuse, or policy violations.

4. Requests, bookings, and partner interaction

The reservation is considered completed after completing the actions directly indicated in the interface: confirming data, accepting the conditions, paying or receiving confirmation from the partner.

Conditions for a specific booking may include driver age and experience requirements, deposit, insurance, mileage limit, pickup location, cancellation policies and additional services.

• The client must arrive at the agreed time and have the documents required by the partner and applicable law.
• Changes in dates, pick-up location, driver lineup or additional services are allowed only after confirmation by the partner or through the available functionality of the service.
• ArentDA has the right to send service notifications to the client related to the application, payment, booking status and account security.

5. Smart Rental and restrictions

Smart rental allows the client to send trip parameters to partners and receive offers within a specified time window.

The client is obliged to use smart rentals in good faith: to launch a request only if there is a real intention to select a suitable offer and complete the booking.

• If a client systematically launches smart rentals, receives valid offers and does not select them without a good reason, ArentDA has the right to temporarily limit the ability to create new requests.
• If there were no valid proposals, the non-selection restriction does not apply.
• The client can contact support to review the restriction; the decision is made taking into account the history of activity, explanations and supporting materials.

6. Payments, cancellations and returns

Cost, currency, prepayment, deposit, commissions, cancellation and return rules are displayed in the interface, partner offer or in the ArentDA payment policy.

Payments may be processed by external payment providers. ArentDA does not store full bank card details.

• The Client is obliged to pay the confirmed amounts within the time limits and in the manner specified in the interface.
• Refunds, partial deductions and cancellations are calculated according to the specific booking terms, partner rules and Billing Policy.
• Disputed payments should first be sent to ArentDA support with a description of the situation and supporting materials.

7. Personal data and communications

The processing of client personal data is governed by the Privacy Policy, Cookie Policy and, if applicable, the DPA. These documents are part of the legal documentation of the service.

The client agrees that the necessary request and booking data may be transferred to the relevant partner to process the request and fulfill the rental.

8. Liability and restrictions

ArentDA is responsible for reasonably providing the digital platform and does not guarantee the availability of a specific vehicle, its price, or a partner’s acceptance of a request before the offer is confirmed.

The client is responsible for violation of the booking conditions, false data, damage to the car, unpaid amounts, violation of the law and the actions of persons to whom he transferred access to the car or account.

• ArentDA is not responsible for the actions of a client or partner outside the platform, unless such actions were caused by a confirmed technical error of ArentDA.
• The Service may be temporarily unavailable due to maintenance, infrastructure failures, actions of providers, or force majeure.

9. Restriction of access and termination of the agreement

The Client may stop using the service at any time, while previously incurred obligations regarding bookings, payments, returns and disputes remain in force until fully fulfilled.

ArentDA has the right to limit or terminate access in case of violation of the contract, service policies, security risks, fraud, abuse of smart rent or legal requirements.

10. Disputes and Support

The parties strive to resolve issues through ArentDA support before resorting to external procedures.

A support request must include the request or booking number, event date, situation description, and supporting materials.

This agreement is governed by the laws of Georgia. Disputes not resolved through support are considered by the courts at the operator's place of registration.

Email: [email protected].