Billing Policy

1. General provisions

Billing Policy applies to all paid features, fees, rates and additional services provided through ArentDA.

2. Charges and write-offs

• The cost of services and commissions are displayed before the transaction is confirmed.
• Write-offs can occur at the time of transaction confirmation, upon the fact of an event, or periodically in accordance with the selected tariff.
• The user is obliged to ensure a sufficient limit and correctness of the payment method.

3. Taxes and fees

Unless otherwise stated, prices may be shown excluding applicable taxes and bank charges. The final amount is recorded in the check/receipt.

4. Returns

Refunds are considered on the grounds provided by law, the terms of a specific service and confirmed circumstances.

• Commissions associated with actual service rendered are generally non-refundable, unless otherwise provided by law.
• The period for crediting the refund depends on the payment provider and the issuing bank.

5. Chargeback and antifraud

If fraud is suspected, the service has the right to request additional confirmation and temporarily limit operations until the verification is completed.

In case of unjustified chargebacks, access to paid features may be limited.

6. Subscriptions and recurring payments

Subscription services are automatically renewed for the next billing period unless the user cancels the subscription before the renewal date.

The cancellation conditions, write-off date and period are indicated in the tariff interface.

7. Payment documents

Information about payments and supporting documents is provided electronically through the service interface or channels specified by the user.

8. Disputes and appeals

For questions regarding accruals and returns: [email protected]. Provide the transaction ID, date, and description of the problem.